LEGAL
Terms & Conditions
Service Area: Yamunanagar & Jagadhri, Haryana
Last Updated: 03 June 2026
Authorized Channels: nvarya.in · *@nvarya.in · WhatsApp · SMS · Phone
By submitting a device, requesting a service, purchasing a product, approving an estimate, or engaging with The Computer Shop in any capacity, you agree to these terms in full.
1 Definitions
- Customer — Any person or entity engaging our services or purchasing our products.
- Device — Any hardware submitted or referenced for service or diagnosis.
- Service — Repair, diagnostics, consultation, installation, or any technical work performed.
- Product — Any software, license key, antivirus, hardware component, or accessory sold.
- Estimate — A preliminary cost indication subject to inspection findings.
- Ready Date — The date the customer is notified that their device is ready for collection or that a job has been cancelled.
- Authorized Channels — nvarya.in · any address at *@nvarya.in · WhatsApp · SMS · Phone. Communications outside these channels hold no legal validity.
2 Privacy & Data Handling
Service Requests — Inquiries submitted through our website are not stored by The Computer Shop. They are routed directly to our business inbox via encrypted channels. We cannot speak to incidental logs held by your ISP, browser, or transit infrastructure — these are outside our control and governed by their respective privacy policies.
Job & Transaction Records — Once a job, estimate, or invoice is created, associated data is securely stored in our internal systems as required for operations and legal compliance. This data is never sold or shared commercially.
Data Collection & Use — We collect only what is necessary: name, phone number, email address, and service address. This data is never sold, shared, or used for any commercial purpose.
Inquiry Deletion — Inquiries or unapproved estimates that do not result in a confirmed transaction are permanently deleted within 7 days.
Legal Retention — Official records required for tax, warranty, and compliance — including invoices, job sheets, estimates, and intake/outtake forms — are securely retained as mandated by Indian law.
Device Confidentiality — Technicians access only what is necessary for the requested service. Personal files, photos, and data are never browsed, copied, or used beyond repair scope.
Password Handling — Credentials provided for repair are used solely for that session. Never recorded or retained.
Device Photography — Devices may be photographed on intake and completion for quality assurance and mutual protection.
Compliance — Full compliance with the IT Act 2000 and the Digital Personal Data Protection Act, 2023.
3 Estimates
Estimates are valid for 7 days from date of issue. After 7 days, prices are subject to change without notice due to parts availability and market conditions.
Estimates are preliminary and based on initial assessment. Final cost may vary following physical inspection. No work proceeds without explicit customer approval of the final estimate.
If no response is received within the validity period, the case is closed without liability to The Computer Shop.
Estimates are only valid when delivered via Authorized Channels. Verbal or informal estimates hold no legal validity.
4 Service Charges & Approval Policy
5 Pickup & Drop Service
Pickup and drop service is available within our service area (Yamunanagar & Jagadhri). The standard visit fee (Section 4A) applies to all pickups.
Device Condition at Pickup — Device condition is documented via photographs before pickup. The Computer Shop assumes full responsibility for the device from the point of collection until delivery back to the customer. Pre-existing damage noted at pickup is recorded and does not constitute new liability.
Timelines — Pickup and drop timelines are estimated and not guaranteed. Delays due to traffic, scheduling, or operational reasons do not constitute a breach of service.
Self-Carried Only — All device transport is handled directly by The Computer Shop. No third-party courier or delivery service is used.
6 Product Sales
All products — physical or digital — are genuine, legally sourced, and supplied with a proper GST invoice.
A. Software & License Keys
Antivirus — Certified authorized dealer for Net Protector. Kaspersky, Quick Heal, and others supplied as genuine licensed products. Keys are delivered in-person or via Authorized Channels only.
Activation — Once a key is delivered and acknowledged by the customer, it is considered used. License keys are non-refundable regardless of whether the customer has activated them.
License Validity — Duration begins from activation date or 30 days from purchase, whichever is earlier. TCS is not responsible for delays caused by the customer's failure to activate within this window.
No Piracy Policy — We do not install, supply, or endorse unlicensed, cracked, or pirated software under any circumstance.
B. Hardware & Physical Products
Condition — The condition of all hardware (New, Refurbished) is clearly stated at point of sale. Refurbished items may show cosmetic wear consistent with prior use unless otherwise specified.
Inspection at Purchase — Customers are encouraged to inspect all hardware at the time of purchase. Claims of physical damage or cosmetic defects not raised at point of sale will not be accepted thereafter.
Dead on Arrival (DOA) — Hardware that fails to function on first use must be reported within 48 hours of purchase. DOA claims are assessed in-shop. Where a DOA is confirmed, the unit will be repaired or replaced at our discretion. This does not apply where failure is attributable to mishandling after purchase.
No Change-of-Mind Returns — Physical products are not accepted for return on grounds of change of mind, incompatibility with the customer's existing setup, or preference for a different model. Please confirm all requirements before purchase.
C. On-Order Items
Items not in stock are sourced on order. Full or partial advance payment is required before procurement begins. Advances are non-refundable once an order is placed with the supplier, regardless of subsequent cancellation.
Order timelines communicated at time of purchase are estimates. TCS is not liable for delays caused by supply chain or third-party conditions. Customers will be notified of any significant delay.
On-order items must be collected within 7 days of the collection notification. Uncollected items are subject to the storage and abandonment terms in Section 12.
7 Payment Terms
Payment is due immediately upon job completion unless agreed otherwise in writing. Accepted modes: UPI, Cash, Bank Transfer. Advances are non-refundable once service or procurement has commenced. Ownership of all goods remains with The Computer Shop until full payment is received.
8 Warranty
Warranty is void if: physical, liquid, or electrical damage is found — unauthorized tampering or seal break — or the fault is unrelated to the original repair.
9 Repair Risks & Data Responsibility
The customer is solely responsible for backing up all data before submitting a device. The Computer Shop accepts no liability for data loss of any kind, pre-existing software issues, or faults outside the scope of the requested repair. Exception: Liability is accepted for damage proven to result from gross negligence or willful misconduct by our technician.
10 Parts Replacement
Replaced parts become property of The Computer Shop unless the customer requests their return before work begins. Equivalent, compatible, or certified non-OEM parts may be used where OEM parts are unavailable. The customer will be informed where this applies.
11 Returns & Refunds
12 Device Collection, Storage & Abandonment
Once a job is marked Ready or Cancelled, the customer will be notified via Authorized Channels. The following timeline applies from the Ready Date or Cancellation Date, whichever is applicable:
It is the customer's responsibility to collect their device promptly. Failure to respond to collection notices does not exempt the customer from abandonment policy.
13 Service Cancellation
If a service is cancelled after diagnosis has commenced, all applicable diagnostic charges are payable in full before the device is released. The device is returned in its current condition. No performance guarantee applies post-cancellation.
14 Right to Refuse Service
The Computer Shop reserves the right to refuse service on any job deemed unsafe, technically non-viable, commercially unviable, or legally questionable, subject to applicable law. No explanation is required.
15 Limitation of Liability
The Computer Shop is not liable for any indirect, consequential, or incidental damages arising from service or product use. Maximum liability is strictly limited to the total amount paid for the specific service or product in question. This limitation does not apply in cases of proven gross negligence or willful misconduct.
16 Force Majeure
The Computer Shop is not liable for delays or failures caused by circumstances beyond reasonable control, including supply chain disruptions, power failures, natural events, or civil disturbances.
17 Legal Compliance & Digital Document Validity
GST is applicable on all services and products as per prevailing rates.
Digital Document Validity — Invoices, job sheets, estimates, receipts, and intake/outtake records are legally valid only when generated and delivered through Authorized Channels: official TCS email, verified WhatsApp/SMS, or the TCS website.
Fraud Prevention — Any document that has been altered, forwarded from an unauthorized source, or received outside Authorized Channels holds zero legal validity and will be immediately rejected.
All disputes must be raised within 7 days of the triggering event. Jurisdiction: Yamunanagar courts only.
18 Grievance Redressal
For complaints, concerns, or escalations, contact us at:
grievance@nvarya.inWe aim to acknowledge all grievances within 48 hours. The Computer Shop is independently owned and operated by a single owner. We take every grievance seriously and aim to resolve all matters fairly. As a single-owner operation, full resolution may take up to 30 working days — this ensures every case receives the attention it deserves, not to delay or avoid accountability.
19 Modifications
These terms may be updated at any time without prior notice. The latest version is always available at tcs.nvarya.in/legal. Continued engagement with The Computer Shop constitutes acceptance of the most current version.
20 Final Acknowledgment
Any interaction with The Computer Shop — whether digital, physical, or transactional — constitutes full and unconditional acceptance of these terms. Ignorance of these terms does not exempt any party from their application.
BUILT IN YAMUNANAGAR. BUILT FOR YAMUNANAGAR.